Privacy Policy

1. Introduction

Welcome to FerryRide. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you create an account, use our website, or book ferry tickets through our online platform.

2. Information We Collect

We may collect the following information when you register an account or make a booking:

• Full Name
• Mobile Number
• Email Address
• Account Password (stored only in encrypted/hashed form)
• Passenger Details
• Booking Information
• Journey Date & Time
• Payment Transaction Details
• Device Information
• IP Address
• Browser Information

3. How We Use Your Information

Your information may be used to:

• Create and manage your account.
• Process ferry ticket bookings.
• Generate booking confirmations and show your booking history.
• Send booking updates and notifications.
• Provide customer support.
• Improve our website and services.
• Prevent fraud and unauthorized transactions.
• Comply with legal and regulatory requirements.

4. Payment Information

All online payments are processed through secure, PCI-DSS compliant payment gateway providers. We do not store your debit card, credit card, CVV, UPI PIN, or internet banking credentials on our servers.

5. Sharing of Information

Your information is shared only when necessary with:

• Ferry operators, to fulfil your booking.
• Payment gateway providers, to process your payment.
• Government or regulatory authorities when required by law.
• Technology service providers supporting our platform.

We never sell or rent your personal information to third parties for marketing purposes.

6. Cookies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, improve website performance, analyze visitor traffic, and enhance your browsing experience.

7. Data Security

We implement appropriate technical and organizational security measures — including password hashing and secure payment processing — to protect your personal information against unauthorized access, misuse, alteration, or loss. While we strive to protect your data, no method of transmission over the internet is completely secure.

8. Data Retention

Account and booking records are retained only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

9. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of eligible personal data or your account.
• Opt out of promotional communications.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any revisions will be published on this page with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team using the contact details available on our website.